IT Referral Partner

Referral Partner

“We Bill & Support your Clients”

Our IT Referral Partner program is perfect for any business that wants to recommend our services and receive commission. Introducing us to their clients because we are good at what we do or they need our service to compliment their products and services.

In return we provide a margin share on any business that is recommended to us for the life of the customer being with us. We don’t stop paying our referrers when the contract for the service ends either. We do our best to help them retain the customer onto a new contract but if we don’t, we carry on paying the referrer.

Our referral partner program is successful because we provide several different options for different types of referral partners. We are innovative and flexible and can tailor the service to how you want it to work for you. Most commonly this depends on how many referrals our partners provide. Some partners may only pass 2 or 3 per year but other can be as high as over 20 per month.


What type of Businesses is an IT Referral Partner?

Our base of IT referral partners are organisations that are already working directly within the same industry but might different specialisms. We also have partners that are not solely working within the IT Industry but need our services as they are the trusted advisor to their client.

We partner with organisations but not exclusively that fall into the categories below;

  • IT Maintenance
  • IT Support
  • IT Engineering & Break-Fix Providers
  • System Integrators and Installers
  • Hosting providers
  • Mobile Phone Providers
  • Office Re-Location Providers
  • Cabling Companies


What does an IT referral partner need to do & what do they receive from us?

All of our IT referral partners are provided with an agreement clarifying the exact margins generated on the services provided. We provide an IT referral partner with:

  • Buy Rates
  • Portal Access
  • Product Sheets
  • Marketing material for all
  • Connectivity solutions, voice solutions, cloud and data solutions.
  • Co-Branded Sales Material
  • Updates on Orders
  • Transparency with Billing & Support

Each referral partner receives a monthly statement that includes;

  1. Total Monthly Revenue and billing details for the referred business
  2. Total Monthly Margin Statement of total margin across all orders and clients
  3. Update of additional services that have been provided to the customer (upgrades etc)
  4. New updated pricing and product sheets


Where do our Referral Partners make the most money?

Our remuneration for our services largely depends on the strength of the referral partner relationship with us and the volume of  orders. The most lucrative products and services our referral partners make a great monthly margin return is our Connectivity and Voice Services. Contact us for more details on exact remuneration for all products , but we provide;

30% Margin Share for Connectivity

With our own expertise with connectivity and our outstanding carrier selection of the best networks in UK and Europe we excel at keeping our customers connected. We have a vast range of connectivity services and with the aid of the BDUK Connection Voucher Scheme, our referral partners refer a large number of Internet Access requirements for their clients.

30% Margin Share on Voice Services

We partner with a large number of IT Providers that do not currently provide Lines and Calls. This is mainly  due to them not having a billing engine which means they cannot provide the service. Our Lines and Calls buy rates are directly from BT OpenReach so the margins generated are as full as they possible can be. Even though there is movement of customers away from ISDN to SIP, our total Voice offering provides many different flavours of voice services that enable you to recommend us.


How do you want the Referral Program to Work for you?

We are flexible and we listen, but the 3 different levels of the IT Referral Partner programme is below.

  • Level 1 – We bill, support and own the client relationship.

This is the most common type of referral program we provide. Our partners are generally IT Maintenance or IT Support businesses that maybe experts at providing LAN and Internal Support services to their clients. They use us because they want to leave the connectivity piece to experts like ourselves. The customer signs a contract for service directly with Cloud & Fibre and we provide you with a monthly statement showing sell price and margin generated for invoice.

  • Level 2 – We provide the contract to the client, we bill and support the client but you own the operational relationship with the client.

As common as level 1, our level 2 partners who refer us to their clients may want to manage the service installations. This is because they are part of a wider installation they maybe providing the client. We provide full technical support and provisioning assistance to the partner to deliver our service.

  • Level 3 – We provide a co-branded bill under Cloud & Fibre and your business name and colours. You can co-support the client from a support and operational perspective.

Most of the referrals we are provided from an IT referral partner are actually their direct clients. To add more credibility to our referral relationship, we can provide co-branded billing to each of their direct clients. This gives our partners the piece of mind that they still maintain a close relationship with their clients.


Download our Channel Partner Program E-Brochure

If you require any further information on our Referral Partner Program please contact us on 08435 043 043 or send us an email at