Indirect Partner

INDIRECT PARTNER

“You Bill & Support your own Clients”

Our Indirect Partner Model built on 15 years of success working within Indirect Channel Partner Sales. Our Indirect Partner model is traditional in the sense that we bill you and you bill your client, you respond to customer faults and we provide 2nd Line Support.


Do we have the right Suppliers for you?

We provide our partners with the best of breed networks in the UK and Europe. We operate at the carrier level and have strategic relationships with carriers across the UK and Europe for different purposes. We connected to all the major connectivity carriers for access circuits and provide our own managed CPE and networking equipment to deliver our solutions. Our supplier chain is extensive but includes carriers like BT OpenReach, Vodafone, SSE, Talk Talk and Easynet.

Our products and services include;

  • ADLS 2+ LLU DSL, FTTC Fibre Broadband and Bonded Broadband
  • Ethernet EFM and GEA FTTC / FTTP
  • 3G & 4G
  • Wireless / Radio Internet Access
  • Wholesale Lines and Calls
  • Managed Network Services
  • MPLS & IPVPN
  • Managed and Wires Only Options
  • Truly unlimited connectivity access methods
  • No traffic shaping
  • Industry Standard SLA’s on Access and CPE

 

What do we provide our Voice & Data Partners?

Portal Access

To run a successful Indirect Partner program you need to provide a partner with as much self-sufficiency as possible. We provide customers with the use of an access Portal which allows them to be more efficient. Some of the tasks they can achieve are;

  • Broadband Ordering Portal for Broadband, Fibre Broadband and Bonded Services
  • Raise faults and perform KBD tests on connectivity orders
  • View CPE statistics and up-time / down-time status of managed services
  • Administer Voice Services online in real-time
  • Map VOIP numbers and NGN numbers in real-time

 

Technical & Sales Support

We provide our own Technical Support service that is available 8.45am to 5pm daily and out of hours support that covers the evenings and weekends through our answering message service. We are fully transparent, we provide our clients with updates whether there is actually an update or not.

We also share our knowledge with our partners to help them win business. This support can be provided by accompanying our clients in meetings to provide carrier support or it can be over conference calls wearing their own hat. We are very flexible, we aim to help our clients win business as much as we can by supporting them through the sales process. We help our clients to write proposals, tender for new clients and refer them business where appropriate.


How do we Communicate to our Partners?

If we tell you we will call you back, we will call you back! We provide our partners with excellent communication through Email, Phone and Video with more recently our Social Media presence. Some of our services include contact via text and MS Lync but we aim to deliver either good news or bad news consistently. Our directors have worked in the Channel Space for 15 years and we know how important it is to keep your channel client base up-to date with orders and faults. Our automated portals provide updates on orders, faults and billing.

 

Are we competitive?

We are very competitive in the Channel, call us to test us.

 

How are we different from our competitors?

There are lots of Channel Providers in the market offering similar services and similar pricing, so how do we make ourselves different?

Core Beliefs

Our culture is driven from the top down, and our core beliefs of Honesty, Integrity and Transparency are of the up-most importance. Too many providers in the market blame their suppliers for your problems, BT being the main culprit. When our team make a mistake regardless of the impression this gives our customer, we are honest and we then correct the problem. We give our clients as much transparency into our business as much as is actually possible.

Structure

We have a simple structure for sales and support within the organisation. We empower our staff to make decisions where they have the expertise to make that decision to alleviate time spent prioritising and escalating to the management team. We have our own technical support, provisioning and billing team that speak to customers as much as possible rather than relying on email

Financial

We have no debt, we make margin on all orders and we are growing organically. We take no financial risks to put our business in jeopardy or your service. We are a company with people that have lots of common sense and industry knowledge of how to build a stable telecommunication company successfully.

 

Download our Channel Partner Program E-Brochure

For further information on our Indirect Channel offering, please call us on 08435 043 043.